Delivery policy
about shipping cost
This website (hereinafter referred to as "our shop") is free shipping to Japan for 11,000 yen or more.We will deliver it by.
About delivery method
The delivery method is the method specified by our shop, and in principle, you cannot choose.
About the number of days of delivery
In our shop, we have adopted a delivery method with a tracking number to ensure that it will be delivered to our customers.
Basically, we will arrive in the next day to 7 days after delivery is completed. (In the case of remote islands, etc., it may take more time.)
In areas where natural disasters and large -scale events are held, that is not the case. Please note.
* In the case of convenience store payment, depending on the timing of payment, there is a possibility that the delivery will not be possible as specified even if the date and time is specified.
About damage during delivery, etc.
In the case of packing, we will prepare for shipping after taking into account the outer box so that there is no scratch or dent, but after hand over to the delivery company, some troubles or damage can be caused by the responsibility of the delivery company during transportation. There is sex.
Please forgive the scratches and dents of the outer box that does not interfere with the use of the main unit.
About orders from overseas
We will deliver from Japan to the designated address. After shipping the product, we will contact you by e -mail your luggage tracking number.
After the order is completed, the average delivery date is 5-7 business days.
・Even if the date / time is specified, it is not possible to deliver it from overseas to the specified date and specified time.
・ If your registered address is overseas, your order is only credit card payment.
Customs duties / consumption tax
Products are shipped under DU (unpaid tariff). Depending on the country of the delivery, tariffs and import tax may be charged at the time of customs clearance. Please note that the taxable amount will be confirmed at the time of customs clearance. If tariffs and consumption tax are incurred, you will be paid when you receive the product. The responsibility for paying these tariffs and taxes is strictly in the recipient, not the MSPC product.
The amount of taxes and tariffs may vary greatly depending on the location. For more information, please contact your local customs. If you refuse to pay for tariffs, the shipping cost from Japan to your country will be borne by the customer.
Do not return the package before contacting us.
Ask us to outline the situation, ask us to keep your luggage at the post office/logistics company. If you automatically return the package to Japan, it will be quite considerable to cover the return cost. You need to pay.
Return conditions from overseas
Packages without return approval number do not accept refunds.
Returns indicating signs of wear, damage, or abuse are not accepted.
The items must be returned with all the original shipments. This includes invoices, product boxes, original tags, and free gifts received at the time of purchase.
Returns of poor packaging or non -insurance products are not accepted.
The product must be returned in the same state as the first shipped from the Master-Piece Online Store.
Items must be returned within 30 days after purchase. Orders received after this date are not eligible for refund, exchanging, or repair.
The shipping fee incurred at the time of return will be borne by the customer.
If you would like to return, please specify the reason and contact the following email address.
online@mspc.jp